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Vous pouvez suivre votre commande en utilisant le lien figurant dans votre courriel de confirmation d'expédition.

Vous pouvez retourner votre commande dans les 30 jours suivant la livraison. Contactez le service client pour effectuer un retour.

Vous pouvez nous contacter via le formulaire de contact ou par e-mail à l'adresse support@example.com.

kencko is just fruits and vegetables, freeze-dried. No added sugar, no preservatives, no fillers. Each sachet is around 60 calories with 3g of fiber, which helps you feel full without much of a calorie cost. That makes it a genuinely useful habit if weight management is one of your goals, and for 84% of our customers, it is.

To be straight with you: it's a clean, convenient way to get more produce into your day, not a magic weight-loss program. The results come from doing it consistently as part of a balanced diet.

Yes, and it takes under a minute. Pause for up to three months, skip a single delivery, or cancel outright, all from your account. No phone calls, no fees, no hoops. Because the sachets are shelf-stable, there's never a rush to drink through a box, so pausing when life gets busy is genuinely no problem.

Neither. Add a sachet to 150 to 200ml of water, milk, or any plant drink, cap your shaker, and shake for about 15 seconds. No blender, no electricity, no cleanup. And because the sachets are shelf-stable, they live happily in a cupboard, a desk drawer, or a gym bag, with no freezer space required.

As soon as your box ships, we'll email you a tracking link. Tap it and you'll see exactly where your smoothies are. Every order and its status also lives in your account dashboard under "Orders", so you don't have to go hunting through your inbox.

If there’s an issue with your order or products, please contact us at ask@kencko.com within 28 days of delivery, and we’ll make it right. Depending on the situation, we may offer a replacement, store credit, or a refund.

Please note that we don’t offer returns or refunds based on personal preference or taste. All sales are considered final unless there is a problem with the order.

Email us at ask@kencko.com and a real human will get back to you, whether it's a question about flavors, your subscription, or a hiccup with an order. Usually faster than it takes to blend an old-fashioned smoothie.